Corked and damaged wine can happen. Items can be returned for exchange or store credit. If you decide the wine is faulty, please return to us with some left in the bottle for evaluation. Regardless we will refund as a store credit or replace the wine. Returns are only accepted for orders placed in the last 60 days since we cannot control how the wine was stored once it left our possession. Wines over 10 years of age cannot be returned.
Buyer will be assessed a 15% restocking fee should any order be returned to Eataly Vino due to but not limited to the following: invalid address; no one 21 years of age or older available at the shipping address; shipment refused by recipient. If you request Eataly ino Los Angeles to send out your order again, a $25 fee per package will be applied regardless of free shipping status of the order.