Privacy Policy

We understand that the protection of privacy is a major concern to many of our customers, and therefore the Privacy of our customers is extremely important to all of us at EATALY CENTURY CITY, LLC (“EATALY LA”). To understand a little bit about how our website interacts with visitors and how we will use any information gathered when you visit our website, please review our Privacy Policy below. By using our services and viewing this Site, you are consenting to the information collection, use and disclosure practices described in this privacy policy.

EATALY LA is committed to respecting your privacy and providing you proper protection and management of any Personally Identifiable Information you choose to share with us. “Personally Identifiable Information” consists of any information by which you can be personally identified, such as your first and last name, home or other physical address (including street name and name of a city or town), telephone number or e-mail address (hereinafter referred to as “personal data”).

EATALY LA may share your personal data as described in this Privacy Policy with EATALY OR EATALY VINO NYC, which may be responsible for customer service, data collection or marketing. EATALY LA will not sell, share, or rent your personal data to third parties in ways different from what is disclosed in this statement.

COLLECTING YOUR INFORMATION:

Types of Information Gathered

EATALY LA may collect the following types of information at several different points on our Web site in order to facilitate the delivery of services or the fulfillment of an order: (1) personal data given voluntarily while using a feature of this website; for example, during a registration process or purchase, including name, address, phone number, e-mail address; and financial information, such as credit card number; (2) information collected as a result of voluntary participation in a survey or poll, or when communicating with our webmaster or customer service Team Members; and (3) information collected automatically when visitors visit our website.

We use the information, including personal data, you provide for internal purposes such as:

analyzing trends and statistics

member services including Web page personalization

order history and status

one-click ordering

order confirmation and tracking

subscription services

informing you of new products, services, offers and information about EATALY LA.

EATALY LA may also collect your IP address to analyze trends and customer interests as well as to administer the site, track your site movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personal data. We may use third-party service providers to serve ads and/or collect certain anonymous information when you visit our Web site. These third-party service providers may use non-personal data (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, but not your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services likely to be of interest to you. This information is collected through the use of pixel tags or cookies.

EATALY LA has arranged to facilitate the collection of customer product reviews of products sold by EATALY LA. When you submit a product review to EATALY LA, any personal data that you disclose within the review is subject to being posted publicly on the website. Accordingly, you should carefully review those product reviews prior to submitting them to www.eatalyvino.com. By including your personal data in the product review you will be deemed to have consented to publishing of that information on our website.

EATALY lLA will not sell or otherwise share personal data with other people or nonaffiliated companies. EATALY LA will use your personal data to provide services to you at your request. EATALY LA will share this information with certain business partners to provide requested services that we do not provide directly. EATALY LA will only share personal data with our business partners if they agree not to disclose the information to other third parties and agree not to use this information to solicit you.

EATALY LA may disclose specific information upon governmental request, in response to a court order, when required by law, or to protect our or others' rights, property, or safety. We do not provide information to these agencies or companies for marketing or commercial purposes.

If you choose to participate in any blog or other online forum on our website, any personal data that you post on the website may be shared with other participants in the forum. In any of these situations, the recipient and viewers of your personal information may be located in the United States or another jurisdiction that may not provide an equivalent level of data protection to the laws in your home country.

EATALY LA uses Authorize.net (our credit card processing/payment gateway company) to authorize and clear credit card information which is not shared with any other company including us. In connection with these payment services, it is necessary to share certain Personally Identifiable Information with such providers. We require that these payment service providers not retain, share, store or use your personal data for any secondary purposes. You may access the privacy policies of these payment providers at

www.authorize.net

At times, we partner with third parties to provide specific services, such as the mailing of our newsletters. When you sign up for these services, we will share names, or other contact information that is necessary for the third party to provide the specific services. We require of those other third-party service providers that they not use personal data except for the purpose of providing the specific service for which we have hired them.

EATALY LA uses a Credit Authorization Form for the purpose of processing and shipping gift cards and bulk or corporate orders. In order to process these types of transactions in addition to the credit authorization form, Eataly will also require you provide reasonable forms of positive identification.

INTERNATIONAL USERS

Please note that this website is hosted on our servers in the United States of America. If you are a customer, user or visitor from a country outside the United States, you are deemed to consent to the transfer of your personal data you disclose and submit from your country of residence or from which you access the website to the United States of America.

MEMBER SERVICES

In order to set up a user account with EATALY LA, you will be asked to complete a registration form. During the registration process, you are required to give your contact information (such as name and e-mail address). This information may be used to contact you about the services on our web site for which you have expressed interest, such as Web page personalization, order history and status.

SECURITY

EATALY LA has implemented reasonable physical, electronic and procedural safeguards and security measures to protect personal data collected through this website. This includes compliance with related U.S. federal regulations and may include use of industry-standard Secure Socket Layer (SSL) encryption to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal data, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our online services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

EFFECTIVE DATE AND NOTIFICATION OF POLICY CHANGES

The effective date of the current privacy policy is July 30th, 2020. If we decide to make material changes to our privacy policy, in whole or in part, we will inform you by posting a notice on our Web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent.

SURVEYS AND POLLS

From time to time, EATALY LA website users may be asked to participate in voluntary surveys and polls. As a part of this process you may be asked to supply personal information such as demographic information and lifestyle preferences. These surveys will be strictly voluntary and you can choose to disclose this information or not.

COOKIES

EATALY LA may automatically receive and record information on our server logs from your browser, which may include your IP address, EATALY LA’S cookie information, session time, click path analysis, and the pages you request. EATALY LA will only use this type data in an aggregate form which does not identify you personally. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note if you disable or refuse cookies, some parts of our Website may then be inaccessible or will not function properly.  

CHILDREN

Parents should always supervise their children while online. EATALY’s website is not designed nor intended to collect personal data from children under the age of thirteen (13). So that we may comply with the Children's Online Privacy Protection Act, we ask that children under the age of thirteen not provide any personal information on this website.

ALCOHOLIC BEVERAGES NOT AVAILABLE TO PERSONS UNDER THE AGE OF 21

EATALY LA's online services for ordering alcoholic beverages are not intended for persons under 21 years of age. No one under age 21 may provide any information to or on the online services regarding the purchase of alcoholic beverages. We do not knowingly collect personal information from persons under 21. If you are under 21, do not use or provide any information on the online services or on or through any of its features/register on the online services, make any purchases through the online services, use any of the interactive or public comment features of the online services or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use related to alcoholic beverages. If we learn we have collected or received personal information from a person under 21, we will delete that information. If you believe we might have any information from or about a person under 21, please contact us either (i) by email at la-winestore@eataly.com  or (ii) by telephone at (213) 310-8000 

LINKS

This website may contain links to other websites not controlled by EATALY LA. EATALY LA is not responsible for the privacy practices of any linked site. If you decide to access any of the linked websites, you should read the privacy policy of each linked website to understand the related policy. This privacy policy applies solely to information collected through our website. In addition, when you browse third-party sites, they may place their own cookies on your computer and we do not control cookies placed on your computer by third parties whose links appear on our site.

OPT-OUT OPTIONS AND UPDATING YOUR INFORMATION

Updates. You have choices regarding the personal information you provide to us. At any time you may access, review, update, correct, change or delete the personal data you have provided EATALY LA. Note that we can only delete your personal information by also deleting your user account. We may not be able to accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Promotional Offers. If you do not wish to have your email address used by us to promote our products or services to you, you can opt-out by changing your preferences in your account profile. You may also choose to opt-out from certain communications.

 You may use our Website, through the My Account pages, to change your information. Alternatively, you can e-mail us at la-winestore@eataly.com, or call us +1 (213) 310-8000. You may also write to us at:

attn: Customer Service

EATALY LA

10250 Santa Monica Blvd

Los Angeles, CA 90067

UNITED STATES OF AMERICA

YOUR CALIFORNIA PRIVACY RIGHTS AND YOUR CHOICES TO OPT OUT HOW WE USE AND DISCLOSE YOUR INFORMATION

You have choices regarding the personal information you provide to us. You may contact us to opt out of any programs or use of your information and you may ask us to delete your personal information.  You have control over your own information.

Your Personal Information. California Civil Code Sections 1798.100 and 1798.105 permit you to make requests to access categories and specific pieces of personal information about you as well as to request we delete your personal information.  Please call us at: (213) 310-8000 or send us an email at la-winestore@eataly.com to request access to, correct or delete any personal information that you have provided to us. Note that we can only delete your personal information by also deleting your user account. We may not be able to accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note if you disable or refuse cookies, some parts of our Website may then be inaccessible or will not function properly.

To protect your privacy and security, we will verify your identity before granting access or making changes to your personally-identifying information.

CAREERS

I understand that any information I provide to EATALY LA or its affiliates, or that I authorize others to provide to EATALY LA or it’s affiliates in connection with my application for employment, may be reviewed by EATALY LA or it’s affiliates’ Human Resources Department. I further understand and agree that Human Resource representatives may share this information with others on a need-to-know basis including, but not limited to, sharing it with hiring managers who may consider me for employment.

QUESTIONS

If you have any questions about the privacy or security at our Web site, you can send an e-mail to customerservice@eataly.com.